Session type
Advance Administration Fee
Admin fee for all advance bookings
Service Description
In order to secure your advance booking there is a non-refundable administration fee to cover the additional time taken to create the booking, set-up an invoice and ensure the invoice has been paid before the expiry date. Should the fee not be paid you are at risk of loosing your booking.
Cancellation Policy
Cancelling your sauna session: If you need to cancel your session with more than 48h notice, we will refund you the session minus a handling fee of £1 for communal sessions (per spot) and £2 for private sessions, or issue a voucher of the full amount valid for 1 year. Rescheduling your sauna session: More than 48h notice: no extra cost Less than 48h/more than 24h notice: We offer to reschedule within 14 days, or, if your seats get booked, a voucher valid for 1 year Bad Weather: If conditions are safe for us to operate, we will stay open during bad weather. If there is a weather warning issued by the MetOffice for our sauna sites and you feel uncomfortable traveling to us, we will accept a cancellation notice at the latest by 4pm the day before and issue a voucher of the full amount valid for 1 year. If the sauna is not operating: If we need to cancel your session due to unforeseen circumstances (e.g. staff illness, weather conditions making it unsafe to operate etc.), we will give you a full refund to the original payment method used. ​How to proceed: If you wish to cancel or reschedule, please email us via contact@saunawales.co.uk with your booking details (Full name, e-mail address, date/time and location of your booking) and your preferred option for refund, voucher or rescheduling. We are monitoring our emails from 9am-5pm. Please note that we cannot accept cancellations via social media.