Cancellation Policy

Cancelling your sauna session: If you need to cancel your session with more than 48h notice, we will refund you the session minus a handling fee of £1 for communal sessions (per spot) and £2 for private sessions, or issue a voucher of the full amount valid for 1 year. Rescheduling your sauna session: More than 48h notice: no extra cost Less than 48h/more than 24h notice: We offer to reschedule within 14 days, or, if your seats get booked, a voucher valid for 1 year Bad Weather: If conditions are safe for us to operate, we will stay open during bad weather. If there is a weather warning issued by the MetOffice for our sauna sites and you feel uncomfortable traveling to us, we will accept a cancellation notice at the latest by 4pm the day before and issue a voucher of the full amount valid for 1 year. If the sauna is not operating: If we need to cancel your session due to unforeseen circumstances (e.g. staff illness, weather conditions making it unsafe to operate etc.), we will give you a full refund to the original payment method used. ​How to proceed: If you wish to cancel or reschedule, please email us via contact@saunawales.co.uk with your booking details (Full name, e-mail address, date/time and location of your booking) and your preferred option for refund, voucher or rescheduling. We are monitoring our emails from 9am-5pm. Please note that we cannot accept cancellations via social media.