Refunds and cancellation

We are Sawna Bach - The Scenic Sauna whose trading name is Scenic Sauna Ltd, a company registered in England and Wales under number 14095397. Our email address is contact@saunawales.co.uk.

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Cancelling your sauna session

If you need to cancel your session with more than 48h notice, we will refund you the session minus a handling fee of 5% of the total cost, or issue a voucher of the full amount valid for 1 year.

Rescheduling your sauna session

• More than 48h notice: no extra cost

• Less than 48h/more than 24h notice: We offer to reschedule within 14 days, or, if your seats get booked, a voucher valid for 1 year

• <24h notice: We regret that we can't offer to reschedule or refund you

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Bad Weather

If conditions are safe for us to operate, we will stay open during bad weather. If there is a weather warning issued by the MetOffice for our sauna sites and you feel uncomfortable traveling to us, we will accept a cancellation notice at the latest by 4pm the day before and issue a voucher of the full amount valid for 1 year.

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If the sauna is not operating ​

If we need to cancel your session due to unforeseen circumstances (e.g. staff illness, weather conditions making it unsafe to operate etc.), we will give you a full refund to the original payment method used.

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How to proceed

If you wish to cancel or reschedule, please email us via contact@saunawales.co.uk with your booking details (Full name, e-mail address, date/time and location of your booking) and your preferred option for refund, voucher or rescheduling. We are monitoring our emails from 9am-5pm.

Please note that we cannot accept cancellations via social media.