This privacy policy explains how Scenic Sauna Ltd uses the personal data we collect from you when you use our website at www.saunawales.co.uk. We will deal with your personal data in compliance with all current applicable data protection laws. We are Sawna Bach - The Scenic Sauna whose trading name is Scenic Sauna Ltd a company registered in England and Wales under number 14095397 whose registered office is at SPIRARE LIMITED, MEY HOUSE BRIDPORT ROAD, Dorchester Dorset DT1 3QY with email address contact@saunawales.co.uk.

 

What data do we collect?

​

Scenic Sauna Ltd collects the following data:

• Personal identification information (Name, email address, phone number, home address) 

• Aggregated user data of the website through Google Analytics such as but not limited to number of visitors, pages visited and time spent on each page, interaction on a page such as clicking or scrolling, from where visitors come from). You can find more about how Google Analytics collects data here.

 

How do we collect your data?

​

You directly provide Scenic Sauna Ltd with most of the data we collect. We collect data and process data when you:

• Fill out the contact form or book our services.

• Contact us via email, phone or What’s App Business

• Voluntarily complete a customer survey or provide feedback via email.

 

Scenic Sauna Ltd may also receive your data indirectly from the following sources:

• Google Analytics. 

 

How will we use your data?

​

Scenic Sauna Ltd collects your data so that we can:

• Process your booking. 

• Email you with updates about our business and special offers on other services we think you might like. The legal basis for this is legitimate interest.

• Understand the experience of visitors to our website, how they use it and in the legitimate interest of improving the website for future visitors. This information is not used to develop a personal profile of you.

When Scenic Sauna Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

​

Scenic Sauna Ltd securely stores your data through the third party company Mailchimp that helps us to manage our contacts, and to produce and send out our newsletters. We provide these communications on the basis that you are an existing customer that has used our services (soft opt in).

Scenic Sauna Ltd will keep your personal identification information for five years after your last interaction with us. Once this time period has expired, we will delete your data.

​

Marketing

​

Scenic Sauna Ltd would like to send you information about our services that we think you might like (via our newsletters) or contact you for market research purposes (such as feedback requests). We will only use your personal information in this way in accordance with laws relating to marketing directly to individuals, and in the pursuit of our legitimate interest in marketing our business.

​

We are using the third party provider Mailchimp to manage our Newsletter and market research requests.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Scenic Sauna Ltd from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please unsubscribe in the newsletter correspondence or e-mail contact@saunawales.co.uk.

 

What are your data protection rights?

​

Scenic Sauna Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

​

The right to access – You have the right to request Scenic Sauna Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Scenic Sauna Ltd corrects any information you believe is inaccurate. You also have the right to request Scenic Sauna Ltd  to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Scenic Sauna Ltd erases your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Scenic Sauna Ltd restricts the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Scenic Sauna Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Scenic Sauna Ltd  transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@saunawales.co.uk

 

Changes to our privacy policy

​

Scenic Sauna Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 January 2023.

 

How to contact us

​

If you have any questions about Scenic Sauna Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to email us at contact@saunawales.co.uk.