Refunds and cancellation

We are Sawna Bach - The Scenic Sauna whose trading name is Scenic Sauna Ltd a company registered in England and Wales under number 14095397 whose registered office is at SPIRARE LIMITED, MEY HOUSE BRIDPORT ROAD, Dorchester Dorset DT1 3QY with email address contact@saunawales.co.uk.

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Cancelling your sauna session: If you need to cancel your session with more than 48h notice, we will refund you the session minus a handling fee of £1 for communal sessions (per spot) and £2 for private sessions. If you want to avoid the handling fee, you can opt to receive a voucher instead or to reschedule your session. If you cancel with less than 48h notice, we regret that you will not be refunded.

Rescheduling your sauna session: If you need to reschedule your session with more than 48h notice, we will do this for you at no extra cost. If you want to reschedule for the same week with less than 48h notice, we will try to accommodate this at no extra cost subject to availability.

If you wish to cancel or reschedule, please email us via contact@saunawales.co.uk with your booking details (Full name, e-mail address, date/time booked) and your preferred option for refund, credit or rescheduling.

If we need to cancel your session due to unforeseen circumstances (e.g. bad weather), we will refund you the full amount or give you the option to receive a voucher.